Terms of Service

Last updated: June 10, 2026

Welcome to Petmello! These Terms of Service ("Terms") govern your access to and use of the Petmello mobile application and related services (the "Service") operated by Petmello ("we", "us", "our").

By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. Eligibility

You must be at least 13 years old (or the equivalent minimum age in your jurisdiction) to use Petmello. By using the Service, you represent that you meet this requirement.

2. Your Account

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must provide accurate and complete information when creating an account.
• Notify us immediately at support@aldinworks.com of any unauthorized access.

3. Subscription & Payments

Free Tier

The free tier includes one pet profile and core care tracking. Some features — additional pets, the AI Symptom Checker, Care Circle sharing, and vet summary exports — require Petmello Pro.

Petmello Pro

Petmello Pro is a recurring subscription that unlocks unlimited pets, the AI Symptom Checker, Care Circle family sharing, exportable vet summaries, an ad-free experience, and other premium features.

• Subscriptions are billed through your Apple App Store or Google Play account.
• Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period.
• You can manage or cancel your subscription anytime in your device's subscription settings.
• Refunds, where applicable, are handled through Apple or Google directly per their store policies.
• Prices may change with prior notice. Continued use after a price change constitutes acceptance.

4. AI Symptom Checker — Not Veterinary Advice

Petmello includes an AI Symptom Checker that provides general, AI-generated guidance. While we strive for helpfulness:

• It is not a diagnosis. Outputs may be incorrect, incomplete, or not applicable to your pet.
• It is not a substitute for a veterinarian. Always consult a licensed veterinarian for medical concerns about your pet.
• In an emergency, including suspected poisoning, trauma, difficulty breathing, or any acute distress, contact your veterinarian or an emergency animal hospital immediately — do not rely on the app.

You use AI-generated outputs at your own risk.

5. User Content

You retain ownership of photos, notes, records, and other content you submit ("Your Content"). By submitting content, you grant us a worldwide, royalty-free license to use, store, and process Your Content solely to provide the Service.

You agree not to submit content that:

• Is unlawful, harmful, or infringes anyone's rights
• Contains personal information of others without consent
• Contains malware, spam, or attempts to disrupt the Service
• Violates any applicable law or regulation

We may remove content that violates these Terms without notice.

6. Acceptable Use

You agree not to:

• Reverse-engineer, decompile, or attempt to extract source code from the app
• Resell, sublicense, or commercially exploit the Service without our written consent
• Use automated systems (bots, scrapers) to access the Service
• Attempt to circumvent ad gating, usage limits, or paywalls
• Use the Service to transmit unsolicited messages or advertisements
• Interfere with or disrupt the integrity or performance of the Service
• Create multiple accounts to abuse free-tier limits

Violations may result in account suspension or termination.

7. Intellectual Property

The Service, including all software, designs, logos, text, graphics, and trademarks (excluding Your Content), is owned by Petmello / Aldinworks and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

8. Third-Party Services

The Service uses third-party providers (Supabase, Google Gemini, Google AdMob, RevenueCat, Apple, Google). Their terms and privacy policies apply to your use of those underlying services.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• AI symptom guidance will be accurate
• Defects will be corrected

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PETMELLO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $50.

11. Indemnification

You agree to indemnify and hold harmless Petmello / Aldinworks, its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service or violation of these Terms.

12. Termination

We may suspend or terminate your account at any time for any reason, including violation of these Terms. You may delete your account at any time from Profile → Delete account, or by emailing support@aldinworks.com. Provisions intended to survive termination (e.g., disclaimers, limitations of liability) will remain in effect.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through the app or by email. Continued use after the changes take effect constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of [YOUR JURISDICTION — e.g., the State of California, USA] without regard to conflict of law principles. Any disputes shall be resolved in the courts located in [YOUR JURISDICTION].

15. Contact

Questions about these Terms?

Email: support@aldinworks.com Website: https://petmello.aldinworks.com