Privacy Policy

Last updated: June 10, 2026

Petmello ("we", "us", "our") operates the Petmello mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Account Information

When you sign up, we collect:

• Email address
• Display name and (optionally) phone number
• Profile photo (if provided)
• Authentication identifiers from third-party providers (e.g., Apple) when you sign in via those services

1.2 Pet & Usage Data

• Pet profiles (name, species, breed, birthday, sex, weight, microchip ID, insurance, allergies, feeding plans, vet clinic, and notes you add)
• Photos you upload for pets, home banners, and memories
• Care tasks, reminders, and completion history
• Health records (vaccinations, vet visits, medications, weight history)
• Memories and milestones
• App interaction events (tasks completed, screens viewed, paywall views)

1.3 Device & Technical Data

• Device model, operating system version, and unique device identifiers
• App version and crash logs
• IP address (used solely for security and abuse prevention)

1.4 Subscription Data

• Subscription status and tier (free / Pro)
• Purchase receipts validated through Apple App Store or Google Play via RevenueCat (we do not store payment card details)

1.5 Advertising Identifiers

• On iOS, we may request access to your IDFA (Identifier for Advertisers) via Apple's App Tracking Transparency framework. You can decline at any time without losing any app functionality.
• On Android, we use the Google Advertising ID, which you can reset at any time in your device settings.

2. How We Use Your Information

We use the data we collect to:

• Provide pet care tracking, health records, reminders, and memories
• Power the AI Symptom Checker
• Manage your account and subscription
• Enable Care Circle family sharing when you choose to use it
• Send you care and reminder notifications you have opted in to receive
• Improve the Service through aggregated, de-identified analytics
• Display advertisements (free tier only)
• Respond to your support requests
• Detect, prevent, and respond to fraud or security issues
• Comply with legal obligations

3. Photos and AI Processing

Photos. Photos you add (pet profiles, home banners, memories, and account avatar) are stored encrypted in your account so you can revisit them. They are deleted when you delete the corresponding item or your account.

AI Symptom Checker. When you use the Symptom Checker, the text you enter about your pet's symptoms is sent to our AI provider (Google Gemini) to generate a response. This information is:

• Used only to generate the guidance sent back to you
• Not used to train AI models
• Not a diagnosis and not a substitute for veterinary care

4. How We Share Information

We do not sell your personal information. We share data only with:

• Service providers that help us operate the app (Supabase for backend, authentication & storage; Google Gemini for AI symptom triage; RevenueCat for subscription management; Google AdMob for advertising). These providers are contractually bound to use your data only to provide their services.
• Care Circle members you explicitly invite to help care for your pets, who can see the pet data you share with them.
• Legal authorities when required by law, subpoena, or to protect our rights and the safety of users.
• Business transfers in the event of a merger, acquisition, or asset sale, in which case we will provide notice before your data is transferred.

5. Advertising

Our free tier shows ads served by Google AdMob. AdMob may use advertising identifiers to deliver more relevant ads. You can:

• Decline tracking on iOS via the App Tracking Transparency prompt
• Reset your advertising identifier in your device settings
• Upgrade to Petmello Pro to remove ads

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we will request consent before serving personalized ads in compliance with the GDPR.

6. Your Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Delete your account and associated data
• Export your data in a portable format
• Object to or restrict certain processing
• Withdraw consent at any time

To exercise any of these rights, email us at support@aldinworks.com from the email associated with your account. We will respond within 30 days.

Account Deletion

You can delete your account at any time from inside the app: Profile → Delete account. This permanently removes your account and associated data immediately. You can also request deletion by emailing support@aldinworks.com, which we process within 7 days, except where we are legally required to retain certain records.

7. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will delete your personal data, except for:

• Anonymized analytics data
• Records we are legally required to retain (e.g., financial transactions)
• Backups, which are purged on a rolling 30-day cycle

8. Children's Privacy

Petmello is not intended for children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. International Transfers

Your data may be processed in countries other than your own, including the United States. We rely on appropriate safeguards (such as Standard Contractual Clauses) to protect your data during such transfers.

10. Security

We use industry-standard security measures including encryption in transit (TLS) and at rest, hashed passwords, and row-level access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Significant changes will also be communicated through the app.

12. Contact Us

If you have any questions about this Privacy Policy:

Email: support@aldinworks.com Website: https://petmello.aldinworks.com